Help Center
Find answers to common questions and get support.
Getting Started
Welcome to HeyOtto! Here's how to get started with your family account:
- Create your account — Sign up with your email or social login
- Add your children — Create profiles for each child in your family
- Start chatting — Your children can begin talking with Otto right away
Frequently Asked Questions
How do I reset my password?
Click "Forgot password" on the sign-in page and enter your email address. You'll receive a link to reset your password.
How do I manage my subscription?
Visit Settings > Subscription to view your current plan, upgrade, or manage billing information.
How do I add family members?
Go to Settings > Family and click "Add Child" or "Add Parent" to invite new members to your family account.
How do I set usage limits for my children?
Navigate to Settings > Family, select a child's profile, and adjust their daily usage limits.
How do I view my child's conversations?
From the dashboard, select your child's profile to view their conversation history with Otto.
Safety & Privacy
How does HeyOtto! keep my children safe?
- All conversations are monitored for inappropriate content
- Parents receive alerts for safety concerns
- Children cannot share personal information
- Our AI is trained to provide safe, educational responses
What data do you collect?
We collect minimal data necessary to provide the service. See our Privacy Policy for complete details.
Contact Support
Can't find what you're looking for? We're here to help.
Email: support@heyotto.app
Website: https://www.heyotto.app
Response time: Within 24 hours on business days